Refund policy

Returns and Refunds

Effective from 21 September 2026

Buying skincare online means trusting something you cannot try first. That is why every order placed on nareya.co is protected by our 30-night guarantee. It is explained below, together with what happens if a parcel arrives damaged or wrong.

1. The 30-night guarantee

Use Nareya as directed for up to thirty nights. If the result in your mirror does not convince you, email us within 30 days after the day your order is delivered and we will refund everything you paid for the products in that order. The vial can be empty, part-used or untouched. You do not need to send anything back and there is no form to fill in.

2. How to ask

Write to help@nareya.co and give us your order number (or the email address used at checkout) and a line or two on why Nareya did not work for you. Photos are not needed for a guarantee request. We answer within one to two working days and confirm the refund by email.

3. When the money arrives

Refunds go back to the payment method you used. Once we approve a request, the money can take as long as seven working days to appear on your statement. Banks and card issuers sometimes take longer than that, and we cannot speed them up.

4. Fair use of the guarantee

The guarantee covers purchases made directly on nareya.co, not orders placed with other shops or marketplaces. It applies once per customer and per household. It exists for genuine customers, so we may decline repeated requests, signs of misuse, or bulk orders bought for resale. A request made after the 30 days may still be considered, but that is at our discretion.

5. Damaged, leaking or wrong items

If a parcel arrives damaged, a vial has leaked, or you were sent the wrong product, email us during the first 48 hours after it arrives, with photos of the product and of the outer packaging. We will send a replacement or refund the item, depending on stock, and we pay all the shipping involved.

6. Changing or cancelling an order

Ask as soon as you can. If the order has not left our hands yet, we can cancel it or correct the details and refund you where needed. Once it has been dispatched it can no longer be stopped, but the 30-night guarantee still applies after it reaches you.

7. Your legal rights

This guarantee is offered on top of, and not instead of, the rights the law of your country gives you, including the right to a remedy for faulty goods.

Customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

8. Contact

help@nareya.co
AROAK LLC, trading as Nareya