Shipping policy

Shipping

Effective from 21 September 2026

Here is how an order travels from our checkout to your door.

1. Where we deliver

We deliver to the United States, Canada, the United Kingdom, Australia and to the other countries offered at checkout. If your country is not in the list, we cannot ship there yet.

2. Preparing your order

We pack and send orders out within one to two working days of your payment being confirmed. Working days run from Monday to Friday and exclude public holidays, so an order placed at the weekend leaves on the next working day. The moment it is on its way you receive a dispatch email containing your tracking number.

3. Delivery time

Most parcels reach their destination between 4 and 8 working days after they leave us. The exact time depends on your country, the carrier and how quickly local customs clear the package. These are estimates, not promises.

4. Shipping costs

The cost of delivery, and any free-shipping offer that applies to your basket, is shown at checkout before you pay.

5. Following your parcel

Your dispatch email includes a tracking link. It may take a day for the first update to appear after the carrier scans your parcel.

6. Customs, duties and taxes

When a parcel crosses a border, import duties and taxes such as VAT or GST may apply. Where we collect them, they are shown at checkout. Otherwise the carrier may ask you for them on delivery. They fall to the person receiving the parcel, and their amount is outside our control. If you refuse a parcel or leave it uncollected, contact us and we will arrange a reshipment or, if you prefer, a refund once the parcel is back with us.

7. Getting the address right

Please check your address carefully at checkout. If you spot a mistake, email help@nareya.co within 12 hours of ordering so we can correct it before dispatch. After dispatch we cannot reroute a parcel, and a parcel delivered to an address that was entered wrongly is not our liability.

8. Late, lost or damaged in transit

If your parcel is late, lost, or arrives damaged, write to us. We will look into it with the carrier and either resend the order or refund it.

9. Contact

help@nareya.co
AROAK LLC, trading as Nareya